Team Leader Customer Operations

About the job

Together with your colleagues in Customer Service, you will be responsible for day-to-day order management, dispute and query handling, reporting and proactive communication with our customers. You will work closely with the rest of Customer Operations team to ensure high quality customer service. As one of the team leaders you will be a member of the Customer Service leadership team. You will also manage parts of the daily service operations and lead & inspire people in your own team. Depending on your profile and motivation, you will work in either front or back office.

Specifically, you will be:

• Delivering results that make a significant contribution to GSS strategy
• Driving and delivering on the people agenda
• Developing operational plans and setting day-to-day team objectives
• Ensuring the optimal composition and motivation of the team
• Responsible for establishing and maintaining good relationship with Customers and all relevant stakeholders in Arla Foods and third parties
• Ensuring compliance with external regulatory requirements, internal control standards and group compliance policies
• Responsible for keeping process documentation up to date
• Initiating and implementing improvements in ways of working within the team and your own area of responsibility.

Who are you?

You are ready for this career step if you can say yes to all or most of these things: You are hardworking and can work well in a changing environment and sometimes under pressure. You are capable of building positive relationships with your team while handling challenging cases. You are inspiring colleagues to deliver high-class results while keeping up a positive energy and high spirits. You are also good at managing stakeholders at various levels in the organization.

• 4+ years of relevant professional experience
• proven track record within change management and transformation projects
• BA or MA in management, finance, accounting or similar
• Customer Service process understanding
• Proficient in English

What do we offer?

Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.

• International operating environment
• Medical care & life insurance  
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc. 
• Scandinavian working style & no dress code 
• Trainings with experts & professional induction & development programs
• Financial support of your education
• Relocation package
• Referral program for employees
• Employee Assistance Program (legal, psychological, health, financial consulting, etc.) 
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups) 
• Flexible working time and home office work possibility depending on business needs
• Additional holiday depending on length of employment (up to 4 days) 
• Fully paid 30 min. break

… while in the office you can also use some of below:

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks) 
• Spacious canteen, delicious coffee and tea available on every floor in special designed spots 
• Chill-out rooms with X-box, pool table, board games, football table and swing